Customer Reviews

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Liz Petrillo
Bad Customer Service

I purposely ordered this dress for a holiday party to come in time and when it came it was entirely the wrong item. Not a dress but a sweater, which no big deal- just swap em and rush ship the correct item! Instead they requested I send back the incorrect item and then “we’ll figure it out once they receive the incorrect item.” Now the dress is sold out in my size and my return of the wrong item is still in transit! Disappointing experience with this store!

SHIPPING & RETURN POLICY

Customer service is our top priority! We ship packages every Tuesday & Friday, so you can expect your order to ship out within 3-5 days. Most packages are mailed vis USPS Ground unless otherwise specified or if a rush shipping is requested.

We hope you love your purchase from KPD! ✨ If not, we offer a 14-day return window for store credit only. Credit will be issued via e-Gift card to your email on file.

To start a return or claim, please access our return portal here.

Start a return

ABOUT KATHERINE PARKER DESIGNS

At Katherine Parker Designs, we specialize in custom gifts, and celebrations. Whether you are looking for a personalized gift or celebrating a major milestone, Katherine Parker Designs ships same-day from Texas so we can be part of all of big (or small) occasions.

Don’t forget to browse our selection of home decor, candles and diffusers, original Katherine Parker Designs stationery and invitations and so much more!

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